My name is David Richins. I’ve been in Technical Support with DentiMax for going on two years, and a total of 6 years help desk experience.
Before that I worked in an assortment of jobs with kids, including summer camps and the Phoenix Zoo.
What I like about technical support is that troubleshooting is like solving a puzzle. Sometimes the problems are like those simple wooden puzzles you pick up at novelty stores and sometimes they’re like a 12-sided Rubik’s Cube (they actually make those; they’re terrible).
Either way, solving a problem for someone is always very satisfying.