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Keeping your practice secure helps minimize the chance of a digital breakdown in your office, which can often result in data loss. Below are some “best practice” tips to help you keep your practice protected.

1. Make sure you’re using a HIPAA compliant version of Windows

DentiMax currently supports Windows 7, 8, 8.1 and 10 for workstations and Windows 2012, 2012 R2 and 2016 for servers. Windows XP and Vista are no longer HIPAA compliant and should not be used to run DentiMax.

You should also make sure your Windows updates are kept up to date. Microsoft releases updates on the second Tuesday of every month. Windows 10 will automatically apply applicable updates.

2. Use strong passwords to log in to both the cloud and DentiMax

A strong password contains letters, numbers and symbols. Never use something easy to guess like street addresses, birthdays, anniversaries, and phone numbers.

Make sure your password is not something easily accessible to the public. Additionally, staff members logging in to DentiMax should always have their own, unique passwords. Do not share your password with staff or anyone else and change your password every 60 to 90 days.

3. When accessing your system from a remote location, make sure the network is secure

Don’t, for example, log into your DentiMax system from your local Starbucks or any public computers.

4. Make sure your Wi-Fi network is secure

Most routers have a generic password and this should be changed to something only you and the appropriate staff members know. If you’d like to provide Wi-Fi access to your patients, make sure you set up a guest account with limited access to your network.

5. Always back up your data and any documents relevant to your day to day operations

If you’re using an on-premise server, it is wise to back up your data to an external device like a flash drive or external hard drive.

Backing up your data to the same drive where the data is already stored on will not help you in the case of a catastrophic computer failure or data breach. If you’re using the DentiMax Cloud or any other cloud based dental software, your data is automatically backed up and there’s nothing additional for you to do.

6. Make sure you’re using antivirus software from a reputable source as malware is often disguised as security software

Windows Defender (built into current versions of Windows for free) is an effective option and is generally a better choice than many of the free security software available on the market.

Alternatively, paid products may provide more features and proactive security measures than free antivirus software will provide. The antivirus program can be configured to recognize and allow your commonly used software –like DentiMax– to function, while blocking potentially dangerous applications or downloads. Keep your antivirus software up to date to ensure it remains effective.

7. Limit your staff’s ability to install new software

Viruses and spyware are often transferred to a computer via a download of software. Limiting the user’s ability to install software can prevent them from accidentally downloading malware.

Note that in the event you need DentiMax technical support, they will likely need administrator access to be able to properly troubleshoot and resolve the issue. Make sure the administrator user account password is accessible to a trusted on-site employee.

8. Caution should be used when opening emails from unknown sources, browsing questionable websites, or any web activity not conducted on secure, trusted web sites

Internet usage can be limited based on user access by your IT technician (ask them about ad-blockers too!). Internet browsers should also be kept up to date as they regularly release bug fixes and security enhancements.

9. Lock your computer when you’re away from your desk

When you or your staff will be away from the computer for any length of time, lock it so it cannot be accessed by any non-employees.

While these tips will certainly help minimize the risk to your practice’s security, DentiMax recommends consulting with an IT technician before making changes to your network or security protocols.

For additional information about supported system requirements, please see: Dental Software Systems and Requirements or contact DentiMax support at 800-704-8494 or at


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